Medical Devices & UX

• Thomas Grill

Especially in the medical technology sector, the topic of user experience has become indispensable. From the classification of medical technology products to the steps of a certification, many hurdles and challenges arise. In this presentation, Thomas gives a brief overview of this topic and specifically highlights challenges on the way to a medical technology product for users.

With more than 20 years of experience in industrial and university environments, Thomas Grill is a specialist in the fields of user experience and interaction design with a focus on complex contexts. His expertise lies in the areas of user requirements analysis, user research and interaction design, among others. In numerous medical technology projects Thomas made sure not to lose sight of the user, especially in this sensitive area.

Design Interventions in Emergency Care

• Katharina Payr

"Once created to quickly help patients in emergency and accident situations, the emergency room has now developed into a general and 'uncomplicated' point of contact for many patients with sometimes trivial aches and pains.“ - Pförringer, V. F. D., 2019

The result: overcrowded and overloaded emergency rooms. What can design contribute to ease the problem of overcrowded emergency rooms in Germany? In our bachelor project we propose four design interventions along the unfolding of an emergency situation – ranging from the initial detection of an emergency to the treatment in the emergency room. Thereby, we support patients in finding a suitable point of contact, make responsibilities and processes within emergency care understandable and thus create an appropriate level of expectation as well as reduce the burden on medical staff.

Katharina Payr is a young interaction designer with a background in business administration and thus represents two worlds that often seem impossible to unite. Before studying interaction design at the University of Design Schwäbisch Gmünd, she worked as a human resources officer for a medium-sized automotive supplier in the Stuttgart region. She is driven by sustainable design that makes sense, is functional and yet visually convincing. She enjoys working in a collaborative environment that crosses disciplines and brings together teams of creatives to create experiences that are supportive, reliable and inspiring.

Digital accessibility and gamification as a method for creating awareness of one’s own health

• Daniela Elisabeth Ströckl

Health, performance and fitness are increasingly popular topics in our society. The annual visit to the doctor can provide little information about the actual state of health; it is therefore important that people are given accessible digital alternatives that help them to explore their own health in a playful way, to learn new things and to record vital parameters. Only when we have a society that is aware of different health issues from an early age can social change be achieved. Accessibility is essential and gamification is the icing on the cake.

Daniela first came into contact with design and the preparation of digital and non-digital content for specific target groups 18 years ago. In her education as a health informatician including her PhD in software engineering / user experience and furthermore in her current work as a lecturer and researcher at the Carinthian University of Applied Sciences since 2015, it helps her to prepare digital applications in the web and mobile area for people with different abilities and talents. In doing so, she pursues the premise of finding a balance between accessibility and joy of use through gamification elements. In the last years she participates in various national and international funding projects as well as inter-university exchanges to network and raise awareness of the need for digital accessibility in health informatics.

Ethical research practices in the digital health space

• Mirjam de Klepper

The digital health space is a deeply personal one. Working on medical devices and health apps as a user experience researcher means that you talk to people about topics that they might not commonly speak about, because the issues are very intimate and/or stigmatised. So, how do you go about learning about your users and their medical journeys in a way that is ethical and respectful? How do you deal with the tension between needing to “extract information” while staying mindful of people’s boundaries and personal space? How do you foster a company culture of empathy? In this talk, Mirjam will address how she personally navigates these waters, what challenges she has faced and what she has learnt from them.

Mirjam has an academic background in cultural anthropology,humanistic counseling and global studies. She currently works as a UX Research Lead at Clue, where she carries out user experience research on how people deal with menstrual cycles and reproductive health. Before that she worked as a Senior Human Factors Engineer at mySugr, a patient-facing digital product for people living with diabetes.

5 Transdisciplinary Collaboration Case Studies of eHealth / UX / Design / Development

• Master Students of FH Joanneum, Graz

TBA

Panel Discussion & Close Out

• Moderator: Johannes Lehner, UX Graz

We invite all participating cities to come together for a panel discussion around this years theme "Our Health".

Join us in an Open Networking Session starting after the official event.